Legal
Last updated 21 July 2026
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TERMS & CONDITIONS
1. Who we are. These terms govern coaching services provided by Francisco Hestnes Ferreira, sole trader, NIF 268686289, registered at Rua Leão de Oliveira 15 3D, 1300-351 Lisboa, Portugal. Contact: hello@franciscohestnes.com or +351 912 732 131. Francisco holds IPDJ professional title number 136491, as required for exercise professionals in Portugal under Lei 39/2012. By booking a session, purchasing a block, or submitting the onboarding form, you accept these terms.
2. What the service is. One-on-one strength and performance coaching, combining rehabilitation and performance training as a single process, delivered in person in Lisbon – at your home, or at one of our partner facilities, Lisbon Strong (Belém) or MVMT Studio (Santos). Training venues and facility access: where your block is delivered at a partner facility, entry for your scheduled sessions is included in the price; this does not include independent use of the facility outside session times, nor gym or studio membership, and if a partner facility becomes unavailable an equivalent venue will be arranged at no additional cost. Coaching is not medical care: Francisco is a certified exercise professional, not a physician or physiotherapist, and nothing provided constitutes a diagnosis, treatment plan or medical advice; "post-clinical recovery" describes training that resumes after or alongside clinical care – it does not replace it.
3. Health, safety and your responsibilities. Before starting you must complete the health intake questionnaire honestly and completely, and obtain clearance from your doctor or physiotherapist if you are under their care, pregnant, or have a condition that could be affected by exercise. During the relationship you must tell Francisco promptly about any new injury, diagnosis, medication or symptom, and stop and report immediately any pain, dizziness, chest discomfort or shortness of breath during a session. Physical training carries inherent risk, including soreness, strain, injury and, rarely, serious cardiovascular events, and you accept that risk when you train.
4. Booking and payment. Sessions are sold in blocks. These terms, together with the acceptance you give at onboarding, govern the coaching relationship as a whole; the specifics of each block – number of sessions, price, expected frequency and validity window – are confirmed to you in writing by email before you pay, and paying for a block confirms your acceptance of those specifics. You do not need to complete the onboarding form again for subsequent blocks, though you must tell Francisco of any change to your health. Blocks are paid in full in advance unless a written instalment plan is agreed; payment is by card through a secure payment link (Revolut), with no card details passing through this website; an invoice (recibo verde) is issued for each payment (give your NIF at booking if you need it on the invoice); prices are held for the duration of a paid block; and sessions do not begin until payment has cleared.
5. Cancellation, rescheduling and no-shows. With 12 hours' notice or more, the session returns to your block at no cost. With less than 12 hours, or a no-show, the session is deducted from your block. Late arrival shortens the session but does not extend it, and more than 20 minutes late counts as a no-show. If Francisco cancels, the session returns to your block and is rescheduled as a priority. Illness, injury and emergencies are handled case by case at Francisco's discretion – tell him as early as possible.
6. Expiry and refunds. Unused sessions expire at the end of the validity window stated in your Coaching Agreement and are not refundable, except as required by Portuguese consumer law. If you must stop for a documented medical reason, unused sessions are refunded pro rata at the single-session rate, or credited to a future block, at your choice. Right of withdrawal: where the agreement is concluded at a distance (online or by message), you have 14 days to withdraw under Decreto-Lei 24/2014; if you request that sessions begin within that period, the right lapses once the service is fully performed, and you pay pro rata for sessions delivered before withdrawal.
7. Ending the agreement. Either party may end the relationship in writing at any time; delivered sessions are payable and unused sessions are handled under clause 6. Francisco may end it immediately, without refund of delivered sessions, for abusive or unsafe conduct, or repeated non-attendance.
8. Liability. Francisco holds professional liability insurance and delivers coaching with the skill and care reasonably expected of a qualified exercise professional. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that, Francisco is not liable for loss or injury arising from inaccurate or withheld health information, failure to follow instructions given in a session, training performed independently outside sessions, or conditions at a venue he does not own or control; any liability capable of being capped is capped at the amount paid for the block concerned.
9. Intellectual property. Training protocols, written programs and materials remain Francisco's intellectual property. They are provided for your personal use and may not be resold, published or shared with third parties.
10. Media and testimonials. Photos and video are only taken with your agreement, session by session. Use of your image or words in marketing requires separate, optional opt-in consent, which you can withdraw at any time in writing.
11. Data protection. Personal data is handled as described in the Privacy Policy below. Health information is special-category data under Article 9 GDPR and is processed only on the basis of your explicit consent.
12. Changes to these terms. Francisco may update these terms. Changes apply to blocks purchased after the update; the terms in force when you bought a block continue to govern that block. The version and date are shown at the top of this page.
13. Governing law and disputes. Portuguese law applies. Please raise any complaint directly first – most things are solved in a conversation. Consumers may refer unresolved disputes to the competent alternative dispute resolution entity under Lei 144/2015; details at consumidor.gov.pt. The Portuguese courts have jurisdiction.
PRIVACY POLICY
1. Who is responsible for your data. Francisco Hestnes Ferreira, sole trader, NIF 268686289, Rua Leão de Oliveira 15 3D, 1300-351 Lisboa, Portugal, is the data controller for the personal data described in this policy. For any privacy question or request, contact hello@franciscohestnes.com.
2. Summary of what we collect and why. We collect and use the following personal data:
| Data | Where it comes from | Why | Legal basis (GDPR) |
|---|---|---|---|
| Name, email, phone | Website form, WhatsApp, conversation | Replying to enquiries, arranging coaching | Art. 6(1)(b) – pre-contractual steps and performance of a contract |
| Name, NIF, address | You, at purchase | Issuing invoices and receipts (recibos verdes) | Art. 6(1)(c) – legal obligation under Portuguese tax law |
| Health information – injuries, conditions, medications, pain, medical history, clinical clearance | Intake questionnaire, conversations during sessions | Designing and adapting your training safely | Art. 9(2)(a) – your explicit consent, together with Art. 6(1)(b) |
| Training records – assessments, programs, loads, progress notes | Created during coaching | Delivering and progressing your program | Art. 6(1)(b) |
| Photos and video | Sessions, with your agreement each time | Technique review; marketing only if you opt in | Art. 6(1)(b) for review; Art. 6(1)(a) consent for marketing |
| Testimonials and first name | Given voluntarily | Marketing | Art. 6(1)(a) – consent |
| Email address, if you opt in | Sign-up | Occasional emails about training, availability, offers | Art. 6(1)(a) – consent |
| Browser, device, IP address, pages viewed | Automatically, when you visit the site | Hosting the site securely; analytics | Art. 6(1)(f) legitimate interest for essential hosting; Art. 6(1)(a) consent for analytics |
We do not sell your data. We do not use it for automated decision-making or profiling.
3. When you visit this website. This website is hosted by Squarespace, which collects information about your browser, network and device, the pages you visited before and during your visit, and your IP address, to run the site and protect and improve its platform (Squarespace Privacy Policy). Analytics: where you accept analytics cookies, we collect the above plus details of your use of the site (clicks, links, pages, scrolling, searches, timestamps), provided to Squarespace to learn about traffic and activity. Cookies: necessary cookies are always used to serve the site securely; analytics cookies are used only after you acknowledge the cookie banner, and you can change your choice by clearing cookies in your browser (the cookies Squarespace uses). Fonts: the site renders fonts via Google Fonts and Adobe Fonts, which may receive your browser, device and IP information.
4. When you contact us. Through the website form: we collect the data you submit to respond to you; it is provided to Squarespace as our hosting provider, and delivered to and stored in our email account at Zoho Mail. Through WhatsApp: most enquiries reach us here, and WhatsApp and its parent company Meta process that conversation under their terms, not ours. Please do not send detailed health information by WhatsApp – use the intake form or email instead, where the data is handled under this policy; if you do send health details by message, we will treat them under this policy, but the message will already have passed through Meta's systems (WhatsApp's privacy policy).
5. When you become a client. Onboarding: when you agree to coaching we collect your identity and contact details, health disclosure, goals, and a record of the consents you gave and when, stored through the Squarespace platform and our Zoho Mail account. Health information: your injuries, conditions and medical history are special-category personal data under Article 9 GDPR, processed only to design and adapt your training safely and only on the basis of your explicit consent given at onboarding; you can withdraw consent at any time, though in practice this normally means coaching cannot safely continue. Payment and invoicing: sessions and blocks are paid by card through a secure payment link; we use Revolut as our payment provider, which collects and processes your name and card details under its own privacy policy – no card details pass through this website, and we never see or store your full card number. For every payment we issue a recibo verde through the Portuguese tax authority's portal, so your name, NIF and invoice details are transmitted to the Autoridade Tributária e Aduaneira as the law requires. Marketing emails: if you opt in, we may occasionally email you about training, availability and offers, sent by us directly from our own email account – we do not use a third-party marketing platform, and you can opt out at any time by replying. Photos, video and testimonials: taken only with your agreement, session by session; use of your image or words in marketing requires a separate, optional opt-in you can withdraw at any time, and any Trustpilot review is a direct relationship between you and Trustpilot under their terms.
6. Who else sees your data. We share your data only with service providers who process it on our behalf, under contract, and only ever the minimum each needs: website hosting and forms (Squarespace), email (Zoho Mail), and card payments (Revolut). None may use your data for their own purposes. Separately, and only because the law requires it, your name, NIF and invoice details go to the Portuguese tax authority (Autoridade Tributária e Aduaneira) when we issue your recibo verde. Some providers are based outside the EEA; where that is the case, transfers rely on the European Commission's Standard Contractual Clauses or an adequacy decision.
7. How long we keep it. Enquiries that don't become clients: 12 months. Client records, including health and training data: duration of coaching plus 3 years, for continuity of care and to defend against possible claims. Consent records (which version of the terms you accepted, and when): the same period. Invoices and accounting records: 10 years, as required by Portuguese tax law. Marketing consents: until you withdraw them. Photos and video used in marketing: removed from channels we control within a reasonable period after you withdraw consent.
8. Your rights. Under the GDPR you can ask us to give you access to and a copy of your data, correct anything inaccurate, delete your data where no legal obligation requires us to keep it, restrict or object to processing, port your data to another provider, or withdraw consent at any time (which does not affect processing that already took place). Email hello@franciscohestnes.com to exercise any of these; we respond within one month. If you are not satisfied, you may complain to the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD) – cnpd.pt, Av. D. Carlos I, 134 – 1.º, 1200-651 Lisboa.
9. Security. Health and client records are stored in our access-controlled Zoho Mail and Squarespace accounts, with two-factor authentication enabled, and are accessible only to Francisco. Paper intake forms, if used, are kept locked. We deliberately limit how much health data we collect to what is needed to train you safely.
10. Children. Coaching is offered to adults. Clients under 18 require the written consent of a parent or guardian, who must also complete the health disclosure.
11. Changes. We may update this policy. The current version and date appear at the top. Where a change materially affects how we use your data and we hold your email address, we will tell you by email.